FAQ- Parking

Yes, the PMR discount applies regardless of the parking lot you reserve online. You can benefit from a 2-hour discount on the parking rate. If you reserve online, please contact our customer service before proceeding with the purchase to obtain a promo code. Simply send a copy of your travel reservation and your disability card to the following address: customerservice@charleroi-airport.com.

You can pay for your bookings on our website using a CB, Visa, Mastercard or Bancontact card.
We use a secure platform; you may be asked for a code sent by SMS to
validate the payment

Yes, up to 24 hours before the expected entry date. The total cost of your booking will then be
refunded. If this cancellation is made less than 24 hours before the expected entry date, no
refund will be given. 

The minimum parking period is 24 hours when you book in advance. 

We would like to inform you that you can manage your bookings under “my orders” by signing in to your account at: https://eparking.charleroi-airport.com/booking/cpcategorysearch.aspx.             
You can in fact cancel a booking up to 24 hours before your arrival and amend it up to 5 minutes before.
If you did not create an account when you booked, you can click on “forgot your password” and follow the instructions.
By clicking on edit, you will be prompted to enter full details of your times and dates and select your car park again to confirm.

You can cancel a booking up to 24 hours before arrival and change it up to 5 minutes before.
Once this deadline has passed, you will no longer be able to change your booking.
 If your booking is overbooked, you will have to pay the supplement at the cash desk or at the check-out point, according to the daily rate in force, displayed at the cash desk and check-out points.

nfortunately, it is not possible to change the number plate registered at the time of booking. 
If the number plate is not recognised by the reader (or if you are using another vehicle), you can scan the QR code you received in the order confirmation at the car park entrance. The booking ticket is issued automatically after the scan. 

Unfortunately, it is no longer possible to change a booking once it has already started. In the event of an overrun, you will have to pay the supplement at the cash desk or at the exit terminal, according to the daily rate in force, displayed at the cash desks and payment terminals.   

Online rates vary for some car parks depending on availability and the time of year.

You can book your parking space 10 minutes before you enter the selected car park.
However, if you book within this period you will not be able to cancel your booking as cancellation is only
possible up to 24 hours before the expected entry date

You will need to enter the code on the order summary page before paying. The discount will be shown if your code has been entered correctly and is valid for that car park.

You have a personal space where you can consult and manage your reservations, as well as make any cancellations, subject to the cancellation policy in force.

It is not possible to reserve a dedicated space. PRM spaces are available in all our car parks and are reserved for people with a disability card visible on the vehicle. These spaces are generally located near the entrances and are clearly signposted.

Once your order has been validated and paid for, you will receive an order confirmation email containing a QR code. At the car park, you will need to scan this QR code at the machine at the entrance. The machine will then issue a ticket, which you must keep until you leave the car park.

No, you do not have a dedicated parking space with your booking, but we do guarantee that parking is available in the car park you have booked. 

The P1, P2, P3, P4, Lock Park car parks are available to book online with eParking.

 If you keep to the times you have booked, you can go straight to the exit. If you have overstayed, you will need to go to the kiosk to pay the extra charge. 

Some of our car parks have a height restriction at the entrance. To find out if a specific car park
has a height restriction, see the comparison page. Information on height restrictions is
given in the information table.  

• 1.90m P1
• 2.10m Express 1st part.   !! 2nd part reduced to 1.90m
• 2.75m P2
• Unlimited P3 and P4

No. You can only book for light vehicles.

When you return, you can call an attendant via the intercom at the machine at the exit. They will check your booking number (RES) and open the barrier for you. Alternatively, you can go to the car park information desk at the exit of car park P1 where you will be issued with a new exit ticket.

Yes. You can arrive up to 15 minutes before the scheduled arrival time of your booking. In this case
there will be no extra charge. If you arrive before this 15-minute grace period, you
will be charged – at the automated kiosk or at the machine at the exit – for exceeding the time limit at the rate in force in the car park.

If this happens, before you go back to your vehicle, go to the automated kiosk and press the call
button (intercom). Our remote support service will respond 24 hours a day. You will be asked for your name and order
number so that you can leave the car park. 

If you have any problems in the car park, you can contact an attendant at any time via the
call buttons (intercoms) located on the machines at the entrance and exit and on the automated kiosks, or
you can go to the booth at the exit of the P1 car park.

Car park P4 does not offer a shuttle service to the airport. You will have to walk to the terminal (25min walk).

Car park P3 has a chargeable shuttle bus.

This takes you to the terminal every 30 minutes and runs every day from 4am to 11.30pm.

Price: €8 per person for the return journey on our eparking website 

Free for PRMs and children under 3 years old

• Parking Express: Rue des frères Wright, 8 in Gosselies
• Plock, P1, P2: Rue Charles Lindbergh, 6041 Gosselies
• P3 and P4: Rue d'Heppignies, 8, 6041 Gosselies

Please send an email to customerservice@charleroi-airport.com specifying: Surname/first name, address, company name, company address, VAT number and attach your parking booking

Please send an email to customerservice@charleroi-airport.com specifying your full name and the email address you used to make the booking.

You can get to the P express, P1, P2, P3 and P4 car parks without using the reservation platform.
However, rates will be cheaper if you book your car park online in advance.

Vous pouvez garer votre moto sur le parking P2, qui se trouve à gauche du parking de location. Le parking est situé près du panneau jaune indiquant que le Terminal est à 500m.

Unfortunately, as the booking was not made on our platform (https://eparking.charleroi-airport.com/booking/cpcategorysearch.aspx) we are unable to manage the booking. 
For all enquiries relating to a booking made via Parkvia or Ryanair, please contact Parkvia Customer Services: service.client-fr@parkvia.com or WhatsApp +44 161 730 0160 Email ryanair.parking@parkvia.com 

Once you leave the car park. The ticket is closed.

If the reserved car park is full, you will be directed to another car park. When you leave, use the intercom to ask an agent to open the barrier.